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An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies

Novas, J.C., M.M.Saraiva (2014), "An Integrated View of the Use of Quality Cost Information, the Improvement of the Quality Management System and Effects on Performance: A Study in Portuguese Companies", in M. Peris-Ortiz, J. Álvarez-García (eds.), Action-Based Quality Management: Strategy and Tools for Continuous Improvement, Switzerland: Springer, 76-81 (ISBN: 978-3-319-06452-9).