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How Communication and Control Processes Improve Quality

Saraiva, M., J.C. Novas, P. Gomes (2015), "How Communication and Control Processes Improve Quality", in Peris-Ortiz, M., J. Álvarez-García, C. Rueda-Armengot (eds.), Achieving Competitive Advantage Through Quality Management Springer, 219-231 (ISBN: 978-3-319-17250-7).