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Service quality strategy: implementation in Algarve hotels

Cāndido, C. (2010), "Service quality strategy: implementation in Algarve hotels", in J.A. Silva, J. Jafari, N. Scott (eds.), Tourism Development and Management: Challenges and Opportunities for Algarve, Portugal Universidade do Algarve, 163-181 (ISBN: 978-989-8472-02-1).