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EFQM model’s application in the context of Higher Education: A systematic review of the literature and agenda for future research

Laurett, R., L. Mendes (forthcoming), "EFQM model’s application in the context of Higher Education: A systematic review of the literature and agenda for future research", International Journal of Quality & Reliability Management.
Resumo:
Purpose

The European Foundation for Quality Management (EFQM) excellence model has been widely used by higher education institutions (HEIs). However, knowledge about the state of the art concerning its application in the context of HEIs is still reduced. The purpose of this paper is to provide groundwork able to boost coordinated research efforts toward the development of the knowledge body in the field.

Design/methodology/approach

This research is based on a systematic literature review (SLR) of 25 papers identified in the ISI Web of Knowledge and SCOPUS databases, and considered relevant for analysis.

Findings

The paper provides a broad overview of the main issues explored so far in literature: potential benefits, potential barriers and critical success factors. By highlighting the main shortcomings of current research and the corresponding opportunities for additional research directions, the authors hope to boost further research efforts in the field.

Originality/value

To the authors’ knowledge, this is the first SLR in the field.