Inertia, group conformity and patient loyalty in healthcare in the information age
Gonçalves, F.M.R.R., C.J.F. Cândido e I.M.P.L. Feliciano
,
(2020)
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"Inertia, group conformity and patient loyalty in healthcare in the information age"
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Journal of Service Theory and Practice
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30
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307-330
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CEFAGE Author(s)
Carlos Joaquim Farias Cândido