How Communication and Control Processes Improve Quality

Saraiva, M., J.C. Novas, P. Gomes , (2015) , "How Communication and Control Processes Improve Quality" , Peris-Ortiz, M., J. Álvarez-García, C. Rueda-Armengot , Achieving Competitive Advantage Through Quality Management , Springer , 219-231 .
Autor(es) CEFAGE
Jorge Luís Pedreira Murteira Marques Casas Novas
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