Sérgio Pereira dos Santos

Scientific Coordinator | Research Staff Member with PhD Degree
Full Professor (Universidade do Algarve)
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Ph.D. in Management Science (University of Strathclyde, 2004), M.Sc. in Economics and Econometrics (University of Manchester, 1995), B.A. in Business Management (U. Algarve, 1993).

Research Topics


Performance Measurement and Management; Efficiency Assessment and the Data Envelopment Analysis; Strategy Implementation and the Balanced Scorecard.

Research output

Articles Published in Selected Journals (indexed in CEFAGE ranking)

2023

Amado, A. F. C., Antón-Rodríguez, J., Dias, C. L., Garrido, S., Santos, S. , (2023) , "Development and application of a composite circularity index" , Journal of Environmental Management , 1-10 .
Amado, F. A. C., Capeletti, M. N., Santos, P. S. , (2023) , "Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index" , Journal of the Operational Research Society , 1-18 .
Gomes, S. L; Santos, P. S; Coelho, S. L; Rebelo, L. E , (2023) , "Using MCDA to assist an Intermunicipal community develop a resilience strategy in face of the pandemic caused by the SARS-CoV-2" , Socio-Economic Planning Sciences , (Part b) , 87 .
Manoel, M., S.P. Santos, C.A.F. Amado , (2023) , "Assessing the impact of COVID-19 on the performance of organ transplant services using data envelopment analysis" , Health Care Management Science , (26) , 217-237 .

2021

Ferreira, F.A.F., S.P. Santos , (2021) , "Two decades on the MACBETH approach: A bibliometric analysis" , Annals of Operations Research , 296 , 901-925 .
Kalinichenko, O., Amado, C.A.F., Santos, S.P. , (2021) , "Exploring the potential of Data Envelopment Analysis for enhancing pay-for-performance programme design in primary health care" , European Journal of Operational Research .

2020

Barreira, A.P., Amado, C.A.F., Santos, S.P., Andraz, J., Guimarães, M.H. , (2020) , "Assessment and determinants of the quality of life in Portuguese cities" , International Regional Science Review .
Santos, A.J.R., Santos, S.P., Amado, C.A.F., Rebelo, E.L., Mendes, J. , (2020) , "Labour inspectorates’ efficiency and effectiveness assessment as a learning path to improve work-related accidents prevention" , Annals of Operations Research , 288 , 609-651 .

2019

Amado, C.A.F., A. P. Barreira, S.P. Santos, M.H. Guimarães , (2019) , "Comparing the Quality of Life of cities that gained and lost population: An assessment with DEA and the Malmquist Index" , Papers in Regional Science , 98 .
Santos, A.J.R., S.P. Santos, C.A.F. Amado, E.L. Rebelo, J.C. Mendes , (2019) , "Labor inspectorates’ efficiency and effectiveness assessment as a learning path to improve work-related accident" , Annals of Operations Research .

2018

Amado, C.A.F., S.P. Santos, J. São José , (2018) , "Measuring and decomposing the gender pay gap: A new frontier approach" , European Journal of Operational Research , 271 , 357-373 .
Santos, S.P., V. Belton, S. Howick, M. Pilkington , (2018) , "Measuring organisational performance using a mix of OR methods" , Technological Forecasting and Social Change , 131 , 18-30 .

2017

Amado, C., S. Santos, J. Serra , (2017) , "Does partial privatisation improve performance? Evidence from a chain of hotels in Portugal" , Journal of Business Research , 73 , 9-19 .

2016

Amado, C. J.S. José, S. Santos , (2016) , "Measuring Active Ageing: A Data Envelopment Analysis Approach" , European Journal of Operational Research , 255 , 207-223 .
Ferreira, F.A.F., S. Santos , (2016) , "Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH" , International Journal of Strategic Property Management , 20 , 44-63 .

2015

Cândido, C.J.F., S.P. Santos , (2015) , "Strategy implementation: What is the failure rate?" , Journal of Management & Organization , 21 , 237-262 .
Filipe, M.N.M., F.A.F. Ferreira, S.P. Santos , (2015) , "A multiple criteria information system for pedagogical evaluation and professional development of teachers" , Journal of the Operational Research Society , 66 , 1769-1782 .

2014

Ferreira F.A.F., S.P. Santos, C.S.E. Marques, J.J.M. Ferreira , (2014) , "Assessing credit risk of mortgage lending using MACBETH: A methodological framework" , Management Decision , 52 , 182-206 .
Santos, S.P., C.A.F. Amado , (2014) , "On the need for reform of the Portuguese Judicial System - Does Data Envelopment Analysis assessment support it" , Omega , 47 , 1-16 .

2013

Amado C.A.F., S.P. Santos, J. Sequeira , (2013) , "Using Data Envelopment Analysis to support the design of process improvement interventions in electricity distribution" , European Journal of Operational Research , 228 , 226-235 .

2012

Amado, C.A.F., S.P. Santos, P.M. Marques , (2012) , "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment" , Omega , 40 , 390-403 .
Santos, S.P., C.A.F. Amado, M. Santos , (2012) , "Assessing the efficiency of mother-to-child HIV prevention in low- and middle-income countries using data envelopment analysis" , Health Care Management Science , 15 , 206-222 .

2011

Cândido, C.J.F., S.P. Santos , (2011) , "Is TQM more difficult to implement than other transformational strategies?" , Total Quality Management and Business Excellence , 22 , 1139-1164 .
Ferreira, F.A.F., S.P. Santos, P.M.M. Rodrigues , (2011) , "Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study" , Journal of the Operational Research Society , 62 , 1320-1333 .
Santos, S.P., C.A. Amado, J.R. Rosado , (2011) , "Formative evaluation of electricity distribution utilities using data envelopment analysis" , Journal of the Operational Research Society , 62 , 1298-1319 .

2008

Santos, S.P., V. Belton, S. Howick , (2008) , "Enhanced performance measurement using OR: a case study" , Journal of the Operational Research Society , 59 , 762-775 .

2002

Santos, S.P., V. Belton, S. Howick , (2002) , "Adding value to performance measurement by using system dynamics and multicriteria analysis" , International Journal of Operations and Production Management , 22 , 1246-1272 .

Articles Published in WoS Journals (not indexed in CEFAGE ranking)

2022

José, J., S.M.J, Timonen, V., Teixeira, A.R., Amado, C.A.F., Santos, S.P., Coelho, P.M.P. , (2022) , "I Was... Put in a Cage”: The Experience of COVID-19 Home Confinement among Older Adults Living Alone in Portugal" , Revista Critica de Ciências Sociais , 128 , 111-134 .

2021

Estay-Ossadon, C., Mena-Nieto, A., Santos, S. P. , (2021) , "Will the Balearics and the Canary Islands meet the European Union’s targets for municipal waste? A comparative study from 2000 to 2035" , Science of the Total Environment , 783 .

2019

Cândido, C.J.F., S.P. Santos , (2019) , "Implementation obstacles and strategy implementation failure" , Baltic Journal of Management , 14 , 39-57 .

2018

Sedarati, P., S. Santos, P. Pintassilgo , (2018) , "System dynamics in tourism: A systematic literature review" , Tourism Planning and Development .

2017

São Jose, J., V. Timonen, C. Amado, S. Santos , (2017) , "A critique of the Active Ageing Index" , Journal of Aging Studies , 40 , 49-56 .

2016

Ferreira F.A.F., S.P. Santos , (2016) , "Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH" , International Journal of Strategic Property Management , 20 .

2014

Ferreira, F.A., S.P. Santos, V.M.C. Dias , (2014) , "An AHP-based approach to credit risk evaluation of mortgage loans" , International Journal of Strategic Property Management , 18 , 38-55 .
Ferreira, F., S.P. Santos, P.M.M. Rodrigues, R. Spahr , (2014) , "How to create indices for bank branch financial performance measurement using MCDA techniques: an illustrative example" , Journal of Business Economics and Management , 15 , 708-728 .
Ferreira, F., S. Santos, P.M.M. Rodrigues, R. Spahr , (2014) , "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level" , Journal of Business Economics and Management , 15 , 1-21 .

2012

Ferreira, F.A., R.W. Spahr, S.P. Santos, P.M.M. Rodrigues , (2012) , "A multiple criteria framework to evaluate bank branch potential attractiveness" , International Journal of Strategic Property Management , 16 , 254-276 .

2009

Amado, C.A., S.P. Santos , (2009) , "Challenges for performance assessment and improvement in primary health care: the case of the portuguese health centres" , Health Policy , 91 , 43-56 .

Articles Published in Other Peer-review Journals

2011

Ferreira, F.A.F., S.P. Santos, P.M.M. Rodrigues , (2011) , "From traditional operational research to multiple criteria decision analysis: basic ideas on an evolving field" , Problems and Perspectives in Management , 9 , 114-121 .

2009

Cândido, C., S.P. Santos , (2009) , "Taxa de insucesso na implementação da estratégia empresarial: uma questão controversa" , Revista Portuguesa e Brasileira de Gestão , 8 , 10-18 .

Book Chapters or Conference Proceedings

2021

Santos, S.P. e C.A.F. Amado , (2021) , "Data Envelopment Analysis, tourism" , In Jafari, J e H. Xiao (Ed.) , Encyclopedia of Tourism , Springer .

2019

José, J. M. S. D. S., Timonen, V., Amado, C.A.F., Santos, S. P. , (2019) , "From "active" to "capable": a capability framework for policy and practice on ageing and later life" , In M. A. Yerkes, J. Javornik, & A. Kurowska (Eds.) , Social Policy and the Capability Approach: Concepts, measurements and application , Bristol: Policy Press , 41-60 .

2018

Cândido, C.J.F., S.P. Santos , (2018) , "Taxa de insucesso na implementação da estratégia empresarial" , Perez, Rafael A. , Estrategar: Vivir la Estrategia , Buenos Aires , Editorial UNLZ, Universidad Nacional de Lomas de Zamora , 93-95 .

2016

Santos, S.P., C.A.F. Amado , (2016) , "Data Envelopment Analysis, tourism" , J. Jafari, H. Xiao , Encyclopedia of Tourism , Berlin , Springer International Publishing .

2014

Silva, J.A., S.P. Santos , (2014) , "A análise input-output na avaliação do impacto económico das universidades – O caso da Universidade do Algarve" , S. Saúde, C. Borralho, I. Féria, S. Lopes , Os Impactos Socioeconómicos do Ensino Superior – Um retrato a partir de estudos de caso de Portugal e Espanha , Edições Sílabo , 109-128 .

2012

Santos, S.P., C.A.F. Amado , (2012) , "Using data envelopment analysis for formative evaluation of radiotherapy services: an exploratory study" , E. Tanfani, A. Testi , Advanced Decision Making Methods Applied to Health Care , Springer-Verlag , 173-190 .

2020

Silva, J.A., Nunes, R, Santos, S. P. , (2020) , "O Impacto Económico da Universidade do Algarve na Região do Algarve" , Faro: Universidade do Algarve , 978-989-8859-91-4 .

Master Theses

1995

Santos, S.P. , (1995) , "Applications of Game Theory to Optimal Fishery Management" , M.Sc. thesis , University of Manchester , Reino Unido .

Doctoral Theses

2004

Santos, S.P. , (2004) , "Adding Value to Performance Measurment by Using System Dynamics and Multicriteria Analysis" , Ph.D. thesis , University of Strathclyde , Reino Unido .

2013

Kalinichenko, O., C.A.F. Amado, S.P. Santos , (2013) , "Performance Assessment in Primary Health Care: A Systematic Literature Review" , 2013/03 , 18 .

Master Theses Supervision

2023

Inês Calado Mendes , (2023) , "Impact of the Covid-19 pandemic on the efficiency level of the Portuguese hotel sector: Analysis exploratory through the use of Data Envelopment Analysis" , M.Sc. (Accountability) , Universidade do Algarve .
Manuel Alfredo de Ponte Gallardo , (2023) , "Application of Discrete Event Simulation in the Performance Analysis of an Outpatient Unit" , M.Sc. (Management of Health Units) , Universidade do Algarve .

2022

Catarina Oliveira Carriço , (2022) , "Avaliação da eficiência dos serviços de radiologia da União Europeia através da técnica Data Envelopment Analysis" , M.Sc (Health Care Services Management) , Universidade do Algarve .
Márcia da Silva Manoel , (2022) , "Evaluation of Technical Efficiency and Productivity of Brazilian States in the Delivery of Transplant Services Using DEA and MPI" , M.Sc Management , Universidade do Algarve .
Nuno de Matos Capeletti , (2022) , "Performance Assessment of Primary Health Services in Brazil using Data Envelopment Analysis and the Quality-Adjusted Malmquist Index" , M.Sc (Health Care Services Management) , Universidade do Algarve .

2021

Ana Conceição Lopes Heleno , (2021) , "Avaliação a nível nacional da eficiência obtida pelas Unidades de Cuidados na Comunidade, com recurso da técnica Data Envelopment analysis" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Cláudia de Sousa Santos Baptista , (2021) , "Caracterização do Perfil dos Utilizadores do Serviço de Urgência de Faro e Análise do Impacto dos Doentes Não Urgentes e dos Utilizadores Frequentes no Tempo de Espera" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Piera Beatriz Beserra , (2021) , "Blockchain Technology to Improve Supply Chain Performance: A Systematic Literature Review" , M.Sc. (Business Administration) , Universidade do Algarve .
Ricardo Emanuel Sousa Mestre , (2021) , "Balanced Scorecard Aplicado a Unidades Hospitalares: Uma revisão sistemática da literatura" , M.Sc. (Health Care Services Management) , Unviersidade do Algarve .
Tânia Sofia Machadinho Martins , (2021) , "Análise exploratória do DEA para comparar clientes: Um estudo baseado numa empresa de contabilidade e gestão" , M.Sc. (Accounting) , Universidade do Algarve .

2020

Ion Buraga , (2020) , "Using Data Envelopment Analysis to assess the efficiency of reytail stores in Portugal" , Mestrado em Gestão Empresarial , Universidade do Algarve .
Joana Medronho , (2020) , "Estado da Arte da Avaliação de Desempenho na Hotelaria" , Mestrado em Gestão Empresarial , Universidade do Algarve .
Pedro Cruz , (2020) , "Análise de eficiência de uma frota de viaturas de aluguer" , Mestrado em Gestão Empresarial , Universidade do Algarve .

2017

Ana Rita S. Gaspar , (2017) , "Effectiveness in the prevention and control of tuberculosis – A comparative analysis of countries using Data Envelopment analysis" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Cristiano J. Teixeira , (2017) , "Diferentes Modelos Organizativos de Cuidados de Saúde Primários Apresentam Diferenças no Desempenho?" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Mariana R. Lopes , (2017) , "Uma análise exploratória com o Data Envelopment Analysis para medir o grau de desenvolvimento humano dos países" , M.Sc. (Management) , Universidade do Algarve .

2016

Ana C.R. Henriques , (2016) , "Eficiência das Unidades de Saúde Familiares na Diabetes – Uma abordagem por Data Envelopment Analysis " , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Filipe M.Q. André , (2016) , "Avaliação do desempenho das entidades gestoras dos serviços de resíduos urbanos em Portugal" , M.Sc. (Business Management) , Universidade do Algarve .

2014

Ana Cristina soares Nascimento , (2014) , "Assessing the Effectiveness of Noncommunicable Diseases Control and Prevention Using Data Envelopment Analysis: An International Comparison" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Elsa M.G.P. Mendonça , (2014) , "A implementação do Balanced Scorecard nas Instituições de Ensino Superior em Portugal – Análise da sua Importância para a Melhoria do Desempenho Organizacional e das Dificuldades de Implementação" , M.Sc. (Business Management) , Universidade do Algarve .
Sílvia Liliana Teixeira Mendes , (2014) , "Conceção de um sistema integrado de avaliação de desempenho dos serviços de saúde materna e neonatal em Portugal" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Vitor Hugo Sabóia Martins , (2014) , "Avaliação de Eficiência e Eficácia de Centros de Emprego: O caso Português" , M.Sc. (Management) , Universidade do Algarve .

2013

António Ricardo Ferreira Ribeiro , (2013) , "Avaliação do desempenho dos agrupamentos de centros de saúde portugueses" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Luís António Alves da Encarnação , (2013) , "O uso do Data Envelopment Analysis para avaliação e melhoria de desempenho no setor bancário: Estudo de caso" , M.Sc. (Management) , Universidade do Algarve .
Tiago Miguel Laginha de Brito Louro , (2013) , "Desafios da aplicação do Balanced Scorecard a uma microempresa" , M.Sc. (Management) , Universidade do Algarve .

2012

André J.A. Joaquim , (2012) , "Using Data Envelopment Analysis to Assess the Efficiency of Social Security Systems: The Case of Income Protection in Old Age" , M.Sc. (Accounting) , Universidade do Algarve .
João F.C. Sequeira , (2012) , "Manutenção Preventiva ou Manutenção Corretiva em Linhas Aéreas de Média Tensão? Utilização do Data Envelopment Analysis como auxiliar de Gestão dos Ativos Técnicos de Manutenção" , M.Sc. (Management) , Universidade do Algarve .
Marco A.S. Alves , (2012) , "O Estado da Arte da Avaliação de Desempenho no Comércio a Retalho em Portugal" , M.Sc. (Management) , Universidade do Algarve .
Mauro F.V.T. Santos , (2012) , "Assessing the Efficiency of Mother-to-Child HIV Prevention in Low- and Middle-Income Countries Using Data Envelopment Analysis" , M.Sc. (Accounting) , Universidade do Algarve .

2011

Carina Raquel Mendes Jordão , (2011) , "A (Des)Igualdade de Género no Mercado de Trabalho e o seu Impacto na Performance dos Estados-Membros da União Europeia – Análise Comparativa do Desempenho" , M.Sc. (Management) , Universidade do Algarve .
Carlos Manuel Castelhano Janeiro , (2011) , "Avaliação de Desempenho dos Municípios Portugueses pelo Método Data Envelopment Analysis" , M.Sc. (Regional Economics and Local Development) , Universidade do Algarve .
João Daniel Rita Rações Moreira Carvalho , (2011) , "Avaliação do Desempenho nas Autarquias da Região do Algarve: Um Estudo Comparativo" , M.Sc. (Management) , Universidade do Algarve .

2009

Pedro M.C. Marques , (2009) , "Data Envelopment Analysis: Uma análise multidimensional de performance" , M.Sc. (Business Management) , Universidade do Algarve .

2008

Joaquim P.R. Rosado , (2008) , "Avaliação da eficiência de áreas de distribuição de energia eléctrica em Portugal utilizando Data Envelopment Analysis" , M.Sc. (Business Management) , Universidade do Algarve .

Doctoral Theses Supervision

2017

Olena Kalinichenko , (2017) , "Exploring Performance Assessment and Incentive Regulation in the Context of Primary Health Care" , Ph.D. (Economic and Management Sciences) , Universidade do Algarve .

2011

Carlos Jorge Henriques de Carvalho , (2011) , "Simbiose entre DEA e BSC na Melhoria do Desempenho dos Bancos: O Caso dos Gabinetes de Empresas do Banco Alfa" , DBA (Management) , ISCTE .

2008

Fernando A.F. Ferreira , (2008) , "Concepção de um Modelo Multicritério de Suporte à Avaliação de Agências Bancárias" , Ph.D. (Quantitative Methods Applied to Economics and Management) , Universidade do Algarve .

Projects Funded by National Science Agencies

Projects Funded by National Industry-related Programs

2021

Digital CEO
Duration 01/12/2021 - 01/07/2023