Sérgio Pereira dos Santos

Scientific Coordinator | Research Staff Member with PhD Degree
Full Professor (Universidade do Algarve)

Ph.D. in Management Science (University of Strathclyde, 2004), M.Sc. in Economics and Econometrics (University of Manchester, 1995), B.A. in Business Management (U. Algarve, 1993).

Research Topics


Performance Measurement and Management; Efficiency Assessment and the Data Envelopment Analysis; Strategy Implementation and the Balanced Scorecard.

Research output

Articles Published in Selected Journals (indexed in CEFAGE ranking)

2023

Amado, A. F. C., Antón-Rodríguez, J., Dias, C. L., Garrido, S., Santos, S. , (2023) , "Development and application of a composite circularity index" , Journal of Environmental Management , 1-10 .
Amado, F. A. C., Capeletti, M. N., Santos, P. S. , (2023) , "Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index" , Journal of the Operational Research Society , 1-18 .
Gomes, S. L; Santos, P. S; Coelho, S. L; Rebelo, L. E , (2023) , "Using MCDA to assist an Intermunicipal community develop a resilience strategy in face of the pandemic caused by the SARS-CoV-2" , Socio-Economic Planning Sciences , (Part b) , 87 .
Manoel, M., S.P. Santos, C.A.F. Amado , (2023) , "Assessing the impact of COVID-19 on the performance of organ transplant services using data envelopment analysis" , Health Care Management Science , (26) , 217-237 .

2021

Ferreira, F.A.F., S.P. Santos , (2021) , "Two decades on the MACBETH approach: A bibliometric analysis" , Annals of Operations Research , 296 , 901-925 .
Kalinichenko, O., Amado, C.A.F., Santos, S.P. , (2021) , "Exploring the potential of Data Envelopment Analysis for enhancing pay-for-performance programme design in primary health care" , European Journal of Operational Research .

2020

Barreira, A.P., Amado, C.A.F., Santos, S.P., Andraz, J., Guimarães, M.H. , (2020) , "Assessment and determinants of the quality of life in Portuguese cities" , International Regional Science Review .
Santos, A.J.R., Santos, S.P., Amado, C.A.F., Rebelo, E.L., Mendes, J. , (2020) , "Labour inspectorates’ efficiency and effectiveness assessment as a learning path to improve work-related accidents prevention" , Annals of Operations Research , 288 , 609-651 .

2019

Amado, C.A.F., A. P. Barreira, S.P. Santos, M.H. Guimarães , (2019) , "Comparing the Quality of Life of cities that gained and lost population: An assessment with DEA and the Malmquist Index" , Papers in Regional Science , 98 .
Santos, A.J.R., S.P. Santos, C.A.F. Amado, E.L. Rebelo, J.C. Mendes , (2019) , "Labor inspectorates’ efficiency and effectiveness assessment as a learning path to improve work-related accident" , Annals of Operations Research .

2018

Amado, C.A.F., S.P. Santos, J. São José , (2018) , "Measuring and decomposing the gender pay gap: A new frontier approach" , European Journal of Operational Research , 271 , 357-373 .
Santos, S.P., V. Belton, S. Howick, M. Pilkington , (2018) , "Measuring organisational performance using a mix of OR methods" , Technological Forecasting and Social Change , 131 , 18-30 .

2017

Amado, C., S. Santos, J. Serra , (2017) , "Does partial privatisation improve performance? Evidence from a chain of hotels in Portugal" , Journal of Business Research , 73 , 9-19 .

2016

Amado, C. J.S. José, S. Santos , (2016) , "Measuring Active Ageing: A Data Envelopment Analysis Approach" , European Journal of Operational Research , 255 , 207-223 .
Ferreira, F.A.F., S. Santos , (2016) , "Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH" , International Journal of Strategic Property Management , 20 , 44-63 .

2015

Cândido, C.J.F., S.P. Santos , (2015) , "Strategy implementation: What is the failure rate?" , Journal of Management & Organization , 21 , 237-262 .
Filipe, M.N.M., F.A.F. Ferreira, S.P. Santos , (2015) , "A multiple criteria information system for pedagogical evaluation and professional development of teachers" , Journal of the Operational Research Society , 66 , 1769-1782 .

2014

Ferreira F.A.F., S.P. Santos, C.S.E. Marques, J.J.M. Ferreira , (2014) , "Assessing credit risk of mortgage lending using MACBETH: A methodological framework" , Management Decision , 52 , 182-206 .
Santos, S.P., C.A.F. Amado , (2014) , "On the need for reform of the Portuguese Judicial System - Does Data Envelopment Analysis assessment support it" , Omega , 47 , 1-16 .

2013

Amado C.A.F., S.P. Santos, J. Sequeira , (2013) , "Using Data Envelopment Analysis to support the design of process improvement interventions in electricity distribution" , European Journal of Operational Research , 228 , 226-235 .

2012

Amado, C.A.F., S.P. Santos, P.M. Marques , (2012) , "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment" , Omega , 40 , 390-403 .
Santos, S.P., C.A.F. Amado, M. Santos , (2012) , "Assessing the efficiency of mother-to-child HIV prevention in low- and middle-income countries using data envelopment analysis" , Health Care Management Science , 15 , 206-222 .

2011

Cândido, C.J.F., S.P. Santos , (2011) , "Is TQM more difficult to implement than other transformational strategies?" , Total Quality Management and Business Excellence , 22 , 1139-1164 .
Ferreira, F.A.F., S.P. Santos, P.M.M. Rodrigues , (2011) , "Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study" , Journal of the Operational Research Society , 62 , 1320-1333 .
Santos, S.P., C.A. Amado, J.R. Rosado , (2011) , "Formative evaluation of electricity distribution utilities using data envelopment analysis" , Journal of the Operational Research Society , 62 , 1298-1319 .

2008

Santos, S.P., V. Belton, S. Howick , (2008) , "Enhanced performance measurement using OR: a case study" , Journal of the Operational Research Society , 59 , 762-775 .

2002

Santos, S.P., V. Belton, S. Howick , (2002) , "Adding value to performance measurement by using system dynamics and multicriteria analysis" , International Journal of Operations and Production Management , 22 , 1246-1272 .

Articles Published in ISI Journals (not indexed in CEFAGE ranking)

2022

José, J., S.M.J, Timonen, V., Teixeira, A.R., Amado, C.A.F., Santos, S.P., Coelho, P.M.P. , (2022) , "I Was... Put in a Cage”: The Experience of COVID-19 Home Confinement among Older Adults Living Alone in Portugal" , Revista Critica de Ciências Sociais , 128 , 111-134 .

2021

Estay-Ossadon, C., Mena-Nieto, A., Santos, S. P. , (2021) , "Will the Balearics and the Canary Islands meet the European Union’s targets for municipal waste? A comparative study from 2000 to 2035" , Science of the Total Environment , 783 .

2019

Cândido, C.J.F., S.P. Santos , (2019) , "Implementation obstacles and strategy implementation failure" , Baltic Journal of Management , 14 , 39-57 .

2018

Sedarati, P., S. Santos, P. Pintassilgo , (2018) , "System dynamics in tourism: A systematic literature review" , Tourism Planning and Development .

2017

São Jose, J., V. Timonen, C. Amado, S. Santos , (2017) , "A critique of the Active Ageing Index" , Journal of Aging Studies , 40 , 49-56 .

2016

Ferreira F.A.F., S.P. Santos , (2016) , "Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH" , International Journal of Strategic Property Management , 20 .

2014

Ferreira, F.A., S.P. Santos, V.M.C. Dias , (2014) , "An AHP-based approach to credit risk evaluation of mortgage loans" , International Journal of Strategic Property Management , 18 , 38-55 .
Ferreira, F., S.P. Santos, P.M.M. Rodrigues, R. Spahr , (2014) , "How to create indices for bank branch financial performance measurement using MCDA techniques: an illustrative example" , Journal of Business Economics and Management , 15 , 708-728 .
Ferreira, F., S. Santos, P.M.M. Rodrigues, R. Spahr , (2014) , "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level" , Journal of Business Economics and Management , 15 , 1-21 .

2012

Ferreira, F.A., R.W. Spahr, S.P. Santos, P.M.M. Rodrigues , (2012) , "A multiple criteria framework to evaluate bank branch potential attractiveness" , International Journal of Strategic Property Management , 16 , 254-276 .

2009

Amado, C.A., S.P. Santos , (2009) , "Challenges for performance assessment and improvement in primary health care: the case of the portuguese health centres" , Health Policy , 91 , 43-56 .

Articles Published in Other Peer-review Journals

2011

Ferreira, F.A.F., S.P. Santos, P.M.M. Rodrigues , (2011) , "From traditional operational research to multiple criteria decision analysis: basic ideas on an evolving field" , Problems and Perspectives in Management , 9 , 114-121 .

2009

Cândido, C., S.P. Santos , (2009) , "Taxa de insucesso na implementação da estratégia empresarial: uma questão controversa" , Revista Portuguesa e Brasileira de Gestão , 8 , 10-18 .

Book Articles and Chapters or Conference Proceedings

2021

Santos, S.P. e C.A.F. Amado , (2021) , "Data Envelopment Analysis, tourism" , In Jafari, J e H. Xiao (Ed.) , Encyclopedia of Tourism , Springer .

2019

José, J. M. S. D. S., Timonen, V., Amado, C.A.F., Santos, S. P. , (2019) , "From "active" to "capable": a capability framework for policy and practice on ageing and later life" , In M. A. Yerkes, J. Javornik, & A. Kurowska (Eds.) , Social Policy and the Capability Approach: Concepts, measurements and application , Bristol: Policy Press , 41-60 .

2018

Cândido, C.J.F., S.P. Santos , (2018) , "Taxa de insucesso na implementação da estratégia empresarial" , Perez, Rafael A. , Estrategar: Vivir la Estrategia , Buenos Aires , Editorial UNLZ, Universidad Nacional de Lomas de Zamora , 93-95 .

2016

Santos, S.P., C.A.F. Amado , (2016) , "Data Envelopment Analysis, tourism" , J. Jafari, H. Xiao , Encyclopedia of Tourism , Berlin , Springer International Publishing .

2014

Silva, J.A., S.P. Santos , (2014) , "A análise input-output na avaliação do impacto económico das universidades – O caso da Universidade do Algarve" , S. Saúde, C. Borralho, I. Féria, S. Lopes , Os Impactos Socioeconómicos do Ensino Superior – Um retrato a partir de estudos de caso de Portugal e Espanha , Edições Sílabo , 109-128 .

2012

Santos, S.P., C.A.F. Amado , (2012) , "Using data envelopment analysis for formative evaluation of radiotherapy services: an exploratory study" , E. Tanfani, A. Testi , Advanced Decision Making Methods Applied to Health Care , Springer-Verlag , 173-190 .

Scientific Books

2020

Silva, J.A., Nunes, R, Santos, S. P. , (2020) , "O Impacto Económico da Universidade do Algarve na Região do Algarve" , Faro: Universidade do Algarve , 978-989-8859-91-4 .

Master Theses

1995

Santos, S.P. , (1995) , "Applications of Game Theory to Optimal Fishery Management" , M.Sc. thesis , University of Manchester , Reino Unido .

Doctoral Theses

2004

Santos, S.P. , (2004) , "Adding Value to Performance Measurment by Using System Dynamics and Multicriteria Analysis" , Ph.D. thesis , University of Strathclyde , Reino Unido .

2013

Kalinichenko, O., C.A.F. Amado, S.P. Santos , (2013) , "Performance Assessment in Primary Health Care: A Systematic Literature Review" , 2013/03 .

Master Theses Supervision

2022

Catarina Oliveira Carriço , (2022) , "Avaliação da eficiência dos serviços de radiologia da União Europeia através da técnica Data Envelopment Analysis" , M.Sc (Health Care Services Management) , Universidade do Algarve .
Márcia da Silva Manoel , (2022) , "Evaluation of Technical Efficiency and Productivity of Brazilian States in the Delivery of Transplant Services Using DEA and MPI" , M.Sc Management , Universidade do Algarve .
Nuno de Matos Capeletti , (2022) , "Performance Assessment of Primary Health Services in Brazil using Data Envelopment Analysis and the Quality-Adjusted Malmquist Index" , M.Sc (Health Care Services Management) , Universidade do Algarve .

2021

Ana Conceição Lopes Heleno , (2021) , "Avaliação a nível nacional da eficiência obtida pelas Unidades de Cuidados na Comunidade, com recurso da técnica Data Envelopment analysis" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Cláudia de Sousa Santos Baptista , (2021) , "Caracterização do Perfil dos Utilizadores do Serviço de Urgência de Faro e Análise do Impacto dos Doentes Não Urgentes e dos Utilizadores Frequentes no Tempo de Espera" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Piera Beatriz Beserra , (2021) , "Blockchain Technology to Improve Supply Chain Performance: A Systematic Literature Review" , M.Sc. (Business Administration) , Universidade do Algarve .
Ricardo Emanuel Sousa Mestre , (2021) , "Balanced Scorecard Aplicado a Unidades Hospitalares: Uma revisão sistemática da literatura" , M.Sc. (Health Care Services Management) , Unviersidade do Algarve .
Tânia Sofia Machadinho Martins , (2021) , "Análise exploratória do DEA para comparar clientes: Um estudo baseado numa empresa de contabilidade e gestão" , M.Sc. (Accounting) , Universidade do Algarve .

2020

Ion Buraga , (2020) , "Using Data Envelopment Analysis to assess the efficiency of reytail stores in Portugal" , Mestrado em Gestão Empresarial , Universidade do Algarve .
Joana Medronho , (2020) , "Estado da Arte da Avaliação de Desempenho na Hotelaria" , Mestrado em Gestão Empresarial , Universidade do Algarve .
Pedro Cruz , (2020) , "Análise de eficiência de uma frota de viaturas de aluguer" , Mestrado em Gestão Empresarial , Universidade do Algarve .

2017

Ana Rita S. Gaspar , (2017) , "Effectiveness in the prevention and control of tuberculosis – A comparative analysis of countries using Data Envelopment analysis" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Cristiano J. Teixeira , (2017) , "Diferentes Modelos Organizativos de Cuidados de Saúde Primários Apresentam Diferenças no Desempenho?" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Mariana R. Lopes , (2017) , "Uma análise exploratória com o Data Envelopment Analysis para medir o grau de desenvolvimento humano dos países" , M.Sc. (Management) , Universidade do Algarve .

2016

Ana C.R. Henriques , (2016) , "Eficiência das Unidades de Saúde Familiares na Diabetes – Uma abordagem por Data Envelopment Analysis " , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Filipe M.Q. André , (2016) , "Avaliação do desempenho das entidades gestoras dos serviços de resíduos urbanos em Portugal" , M.Sc. (Business Management) , Universidade do Algarve .

2014

Ana Cristina soares Nascimento , (2014) , "Assessing the Effectiveness of Noncommunicable Diseases Control and Prevention Using Data Envelopment Analysis: An International Comparison" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Elsa M.G.P. Mendonça , (2014) , "A implementação do Balanced Scorecard nas Instituições de Ensino Superior em Portugal – Análise da sua Importância para a Melhoria do Desempenho Organizacional e das Dificuldades de Implementação" , M.Sc. (Business Management) , Universidade do Algarve .
Sílvia Liliana Teixeira Mendes , (2014) , "Conceção de um sistema integrado de avaliação de desempenho dos serviços de saúde materna e neonatal em Portugal" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Vitor Hugo Sabóia Martins , (2014) , "Avaliação de Eficiência e Eficácia de Centros de Emprego: O caso Português" , M.Sc. (Management) , Universidade do Algarve .

2013

António Ricardo Ferreira Ribeiro , (2013) , "Avaliação do desempenho dos agrupamentos de centros de saúde portugueses" , M.Sc. (Health Care Services Management) , Universidade do Algarve .
Luís António Alves da Encarnação , (2013) , "O uso do Data Envelopment Analysis para avaliação e melhoria de desempenho no setor bancário: Estudo de caso" , M.Sc. (Management) , Universidade do Algarve .
Tiago Miguel Laginha de Brito Louro , (2013) , "Desafios da aplicação do Balanced Scorecard a uma microempresa" , M.Sc. (Management) , Universidade do Algarve .

2012

André J.A. Joaquim , (2012) , "Using Data Envelopment Analysis to Assess the Efficiency of Social Security Systems: The Case of Income Protection in Old Age" , M.Sc. (Accounting) , Universidade do Algarve .
João F.C. Sequeira , (2012) , "Manutenção Preventiva ou Manutenção Corretiva em Linhas Aéreas de Média Tensão? Utilização do Data Envelopment Analysis como auxiliar de Gestão dos Ativos Técnicos de Manutenção" , M.Sc. (Management) , Universidade do Algarve .
Marco A.S. Alves , (2012) , "O Estado da Arte da Avaliação de Desempenho no Comércio a Retalho em Portugal" , M.Sc. (Management) , Universidade do Algarve .
Mauro F.V.T. Santos , (2012) , "Assessing the Efficiency of Mother-to-Child HIV Prevention in Low- and Middle-Income Countries Using Data Envelopment Analysis" , M.Sc. (Accounting) , Universidade do Algarve .

2011

Carina Raquel Mendes Jordão , (2011) , "A (Des)Igualdade de Género no Mercado de Trabalho e o seu Impacto na Performance dos Estados-Membros da União Europeia – Análise Comparativa do Desempenho" , M.Sc. (Management) , Universidade do Algarve .
Carlos Manuel Castelhano Janeiro , (2011) , "Avaliação de Desempenho dos Municípios Portugueses pelo Método Data Envelopment Analysis" , M.Sc. (Regional Economics and Local Development) , Universidade do Algarve .
João Daniel Rita Rações Moreira Carvalho , (2011) , "Avaliação do Desempenho nas Autarquias da Região do Algarve: Um Estudo Comparativo" , M.Sc. (Management) , Universidade do Algarve .

2009

Pedro M.C. Marques , (2009) , "Data Envelopment Analysis: Uma análise multidimensional de performance" , M.Sc. (Business Management) , Universidade do Algarve .

2008

Joaquim P.R. Rosado , (2008) , "Avaliação da eficiência de áreas de distribuição de energia eléctrica em Portugal utilizando Data Envelopment Analysis" , M.Sc. (Business Management) , Universidade do Algarve .

Doctoral Theses Supervision

2017

Olena Kalinichenko , (2017) , "Exploring Performance Assessment and Incentive Regulation in the Context of Primary Health Care" , Ph.D. (Economic and Management Sciences) , Universidade do Algarve .

2011

Carlos Jorge Henriques de Carvalho , (2011) , "Simbiose entre DEA e BSC na Melhoria do Desempenho dos Bancos: O Caso dos Gabinetes de Empresas do Banco Alfa" , DBA (Management) , ISCTE .

2008

Fernando A.F. Ferreira , (2008) , "Concepção de um Modelo Multicritério de Suporte à Avaliação de Agências Bancárias" , Ph.D. (Quantitative Methods Applied to Economics and Management) , Universidade do Algarve .

Projects Funded by National Science Agencies

Projects Funded by National Industry-related Programs

2021

Digital CEO
Duration 01/12/2021 - 01/07/2023