Cândido, C.
,
(2010)
,
"Service quality strategy: implementation in Algarve hotels"
,
J.A. Silva, J. Jafari, N. Scott
,
Tourism Development and Management: Challenges and Opportunities for Algarve, Portugal
,
Universidade do Algarve
,
163-181
.
CEFAGE Author(s)
Carlos Joaquim Farias Cândido