Logistics Performance: a Theoretical Conceptual Model for Small and Medium Enterprises

This paper presents a theoretical conceptual model for evaluation of logistics performance for small and medium enterprises (SMEs). Based on recent theoretical developments, grounded in a survey of the most important literature in the field, it analyzes the impact of the logistics function on organizational performance. The three main models of logistics performance applied to SMEs inspire the model presented: Fugate et al (2010), Aramyan et al (2007) and Töyli et al (2008). The conceptual model developed in this work is built on three basic elements: organizational performance, competitive advantage and logistics performance, which are grounded in the dimensions of efficiency, effectiveness and service level.