Luís António Fonseca Mendes

Research Staff Member with PhD Degree
Assistant Professor (Universidade da Beira Interior)
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http://www.dge.ubi.pt/lmendes

Ph.D. in Management (U. Beira Interior, 2005), M.Sc. in Management (U. Beira Interior, 1996), B.A. in Management (U. Beira Interior, 1991).

Research Topics


Flexibility in Manufacturing Systems; Importance of Human Resources in Quality Improvement; Organizational Learning and Quality Improvement; Quality Improvement in Smaller Organizations; The Implementation of Management Control Practices in SMEs.

Research output

Articles Published in Selected Journals (indexed in CEFAGE ranking)

2023

Andrade, R., Mendes, L., Franco, M. , (2023) , "Facilitating and inhibiting effects of organisational ambidexterity in SME: an analysis centred on SME characteristics" , Journal of the Knowledge Economy , (14) , 35-64 .

2020

Andrade R., L. Mendes, M. Franco , (2020) , "Technological capacity and organisational ambidexterity: the moderating role of environmental dynamism on Portuguese technological SMEs" , Review of Managerial Science , 15 , 2111-2136 .
Mascarenhas, C., Mendes, L., Marques, C., Galvão, A. , (2020) , "Exploring CSR’s influence on employees’ attitudes and behaviours in higher education" , Sustainability Accounting, Management and Policy Journal , 11 , 653-678 .
Pinho, C., Franco, M., Mendes, L. , (2020) , "Exploring the conditions of success in e-libraries in the higher education context through the lens of the social learning theory" , Information and Management , 57 .
Santos, G., Marques, C., Justino, E., Mendes, L. , (2020) , "Understanding social responsibility’s influence on service quality and student satisfaction in higher education" , Journal of Cleaner Production , 256 .

2019

Laurett, R., L. Mendes , (2019) , "EFQM model’s application in the context of Higher Education: A systematic review of the literature and agenda for future research" , International Journal of Quality & Reliability Management , 36 , 257-285 .

2018

Marchiori, D., L. Mendes , (2018) , "Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature" , Total Quality Management & Business Excellence .
Mendes, L., J. Jesus , (2018) , "Influence of total quality-based human issues on organisational commitment" , Total Quality Management and Business Excellence , 29 , 260-286 .
Pinho, C., L. Mendes , (2018) , "IT in lean-based manufacturing industries: Systematic Literature Review and Research issues" , International Journal of Production Research , 55 , 7524-7540 .
Pinho, C., M. Franco, L. Mendes , (2018) , "Web Portals as Tools to Support Information Management in Higher Education Institutions: A Systematic Literature Review" , International Journal of Information Management , 41 , 80-92 .

2015

Andrade, J., L. Mendes, L. Lourenço , (2015) , "Perceived psychological empowerment and TQM-based Quality management systems: an exploratory research" , Total Quality Management & Business Excellence , 28 , 76-87 .
Mendes, L., J. Machado , (2015) , "Employees’ skills, manufacturing flexibility and performance: A structural equation modelling applied to the automotive industry" , International Journal of Production Research , 53 , 4087-4101 .

2014

Mendes, L., L. Lourenço , (2014) , "Factors that hinder quality improvement programs’ implementation in SME: definition of a taxonomy" , Journal of Small Business and Enterprise Development , 21 , 690-715 .

2013

Faria, N., L. Mendes , (2013) , "Organizational image’s partial mediation role between quality and users’ satisfaction" , Service Industries Journal , 33 , 1275-1293 .

2010

Nunes, P.M., Z. Serrasqueiro, L. Mendes, T. Sequeira , (2010) , "Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs" , Journal of Service Management , 21 , 291-320 .

Articles Published in WoS Journals (not indexed in CEFAGE ranking)

Farias, E., Mendes, L., Nascimento, M., & Morais, E. , () , "Service Quality Relevant Attributes Towards A Future Excellence-Based Fitness Centre Classification In Rio De Janeiro" , International Journal for Quality Research .

2024

Andrade, J., L. Mendes, M. Franco , (2024) , "The Effect of Owner-Managers’ Personality Traits on Organisational Ambidexterity in the Context of Small and Medium-Sized Enterprises" , Sustainability , 16 , (2) , 507 .

2022

Pinho, C., L. Mendes, M. Franco , (2022) , "Influence of Web Portals on Management Support and University Performance: An Information Quality Perspective" , Quality & Quantity , 56 , 3729-3749 .

2021

Farias, E., Mendes, L., Nascimento, M., Morais, E. , (2021) , "Relevance of Service Quality Attributes in Fitness Centres in Rio de Janeiro: Comparing Stakeholders’ Perceptions" , International Journal for Quality Research , 15 , 329-352 .
Pinho, C., Franco, M., Mendes, L. , (2021) , "Application of innovation diffusion theory to the E-learning process: higher education context" , Education and Information Technologies , 26 , 421-440 .

2020

Pinho, C., Franco, M., Mendes, L. , (2020) , "Acceptance and Use of Information Technology: Context of Portuguese Universities" , Information and Learning Sciences , 121 , 869-887 .

2019

Azevedo, S., T. Sequeira, M. Santos, L. Mendes , (2019) , "Biomass-Related Sustainability: A review of the Literature and Interpretive Structural Modeling" , Energy , 171 , 1107-1125 .
Cruz, V., Mendes, L. , (2019) , "The influence of service quality on users’ behavioural intentions in developing countries: a cross-sectional study in Cape Verde’s public hospitals" , International Journal for Quality Research , 13 , 361-380 .
Galvão, A., L. Mendes, C. Marques, C. Mascarenhas , (2019) , "Factors influencing students’ corporate social responsibility orientation in higher education" , Journal of Cleaner Production , 215 , 290-304 .

2018

Dias, C., L. Mendes , (2018) , "Protected Designation of Origin (PDO), Protected Geographical Indication (PGI) and Traditional Speciality Guaranteed (TSG): a bibiliometric analysis" , Food Research International , 103 , 492-508 .
Pedro, E., L. Mendes, L. Lourenço , (2018) , "Perceived service quality and students’ satisfaction in Higher education: the influence of teaching methods" , International Journal of Quality Research , 12 , 165-192 .
Rodrigues, M., L. Mendes , (2018) , "Mapping of the literature on social responsibility in the mining industry: a systematic literature review" , Journal of Cleaner Production , 181 , 88-101 .

2016

Veiga, P., L. Mendes, L. Lourenço , (2016) , "A retrospective view of statistical quality control research and identification of emerging trends: a bibliometric analysis" , Quality & Quantity , 50 , 673-692 .

2014

Carlos, V., L. Mendes, L. Lourenço , (2014) , "The Influence of TQM on Organizational Commitment, Organizational Citizenship Behaviours, and Individual Performance" , Transylvanian Review of Administrative Sciences , Special Issue , 111-130 .
Mendes, L. , (2014) , "Senior managers and SMEs’ propensity to quality improvement programs - a comparative analysis" , E+M Economics and Management , 4 , 89-103 .

2013

Nunes, P.M., Z. Serrasqueiro, A. Nunes, L. Mendes , (2013) , "The relationship between companies growth and labour productivity in Portuguese SMEs: a dynamic panel data approach" , Transformations in Business and Economics , 12 , 20-39 .

2012

Mendes, L., A. Nunes, T. Sequeira , (2012) , "Influence of human capital on firms’ and nations’ performance. A bi-disciplinary literature review" , Argumenta Oeconomica , 29 , 5-31 .

2010

Mendes, L. , (2010) , "Motivations behind ISO 9000, early implementation problems and perceived benefits in manufacturing SME: a Portuguese case study" , Actual Problems of Economics , 4 , 262-283 .

Articles Published in Other Peer-review Journals

2018

Discacciati, J., L. Mendes , (2018) , "How service quality and organizational image influence international students’ satisfaction in higher education institutions" , Revista TMQ - Techniques, Methodologies and Quality , 7 , 93-110 .
Silva, R., L. Mendes , (2018) , "Mapeamento da aplicação da TQM no ensino superior: uma revisão bibliográfica utilizando uma abordagem bibliométrica" , Revista Capital Científico - Eletrônica , 16 , 65-80 .

2017

Camfield, C., L. Mendes , (2017) , "Princípios de excelência nas PMEs brasileiras do setor ervateiro: análise baseada no modelo de excelência em gestão" , Revista GEPROS – Gestão da produção, operações e sistemas , 12 , 313-350 .

2016

Faria, N., L. Mendes , (2016) , "Influência de conhecimentos, habilidades e atitudes dos profissionais de saúde na propensão para a notificação de incidentes/eventos adversos" , Revista TMQ - Techniques, Methodologies and Quality , 3 , 106-127 .
Faria, N., L. Mendes , (2016) , "Relacionando qualidade do serviço, imagem da instituição e satisfação do utente" , Revista TMQ - Techniques, Methodologies and Quality , 7 .
Quaresma, N., L. Mendes, L. Lourenço , (2016) , "Aplicação do modelo EFQM ao sector da saúde" , Revista TMQ - Techniques, Methodologies and Quality , Temático 3 – Saúde , 128-153 .

2015

Azevedo, S., T. Miraldes, F. Charrua-santos, L. Mendes, J. Oliveira Matias , (2015) , "IT applications in logistics and their influence on the competitiveness of enterprises/supply chains" , Scientific Annals of the "Alexandru Ioan Cuza" University of Iasi - Economic Sciences Section , 62 , 121-146 .
Félix, M., L. Mendes, L. Lourenço , (2015) , "NP4427:2004 – Motivações e dificuldades na implementação e benefícios ao nível da melhoria da qualidade" , Revista TMQ – Techniques, Methodologies and Quality , 6 , 53-79 .
Ferreira, G.C., L. Lourenço, L. Mendes , (2015) , "Os Desafios no processo de implementação e manutenção da Gestão pela Qualidade Total no Franchising" , Revista TMQ – Techniques, Methodologies and Quality , 6 , 119-138 .
Kahilana, O., L. Mendes, L., Lourenço , (2015) , "Estudo da investigação académica centrada nas ISO 9001: análise retrospetiva, temas centrais e tendências" , Revista TMQ – Techniques, Methodologies and Quality , 6 , 13-28 .

2014

Mendes, L., M.J. Fradique , (2014) , "Influence of leadership on quality nursing care" , International Journal of Health Care Quality Assurance , 27 , 439-450 .

2013

Fradique, M.J., L. Mendes , (2013) , "Efeitos da liderança na melhoria da qualidade dos cuidados de enfermagem" , Revista de Enfermagem Referência , 3 , 45-53 .

2012

Mendes, L. , (2012) , "Employees’ involvement and quality improvement in manufacturing small and medium enterprise (SME): A comparative analysis" , African Journal of Business Management , 6 , 6980-6996 .

2001

Ussman, A., L. Mendes, A. Almeida, J. Ferreira, M. Franco , (2001) , "Behaviour Patterns Regarding The Difficulties Perceived By SME In The Innovation Panorama" , International Journal of Entrepreneurship and Innovation , 2 , 111-118 .

Book Chapters or Conference Proceedings

2018

Andrade, J.R.C., M. Franco, L. Mendes , (2018) , "Perspetivas Sobre a Ambidextria Organizacional em Contexto de PME: Revisão da Literatura E Agenda Para Investigação Futura" , XXVIII Jornadas Luso-Espanholas de Gestão Científica Interioridade e Competitividade: Desafios Globais da Gestão (pp. 1–18). Instituto Politécnico da Guarda, Portugal, 7-10/02/2018 .
Mendes, L., D. Dias , (2018) , "Corporate Social Responsibility and Total Quality Management: the Stakeholders’ value creation debate revisited" , J. Leitão, H. Alves, N. Krueger, J. Park , Entrepreneurial, Innovative and Sustainable Ecosystems: Best Practices and Implications for Quality of Life , Cham, Switzerland , Springer International Publishing , 255-284 .

2017

Mendes, L. , (2017) , "TQM and Knowledge Management: An Integrated Approach Towards Tacit Knowledge Management" , D. Jaziri-Bouagina, G.L. Jamil , Handbook of Research on Tacit Knowledge Management for Organizational Success , Hershey PA, USA , IGI Global , 236-263 .

2012

Mendes, L., A. Nunes, T.N. Sequeira , (2012) , "Human capital: effects on growth of nations and firms" , M. Rizzo, A. Gallo , Human Capital and Resources: Developments, Management and Strategies , Nova Science Publishers , 83-102 .

Master Theses

1996

Mendes, L. , (1996) , "A gestão da qualidade nas empresas industriais - O caso da Região da Beira Interior" , M.Sc. thesis , Universidade da Beira Interior , Portugal .

Doctoral Theses

2005

Mendes, L. , (2005) , "A Qualidade nas PME Industriais Portuguesas: Perspectiva Baseada nos Stakeholders - Uma Investigação Empírica" , Ph.D. thesis , Universidade da Beira Interior , Portugal .

Master Theses Supervision

2018

Vadilene Cruz , (2018) , "Relacionando Qualidade dos Serviços, Satisfação e Intenções Comportamentais: O Caso do Sistema de Saúde Público de Cabo Verde" , M.Sc. (Management of Health Units) , Universidade da Beira Interior .

2014

Jorge Jesus , (2014) , "Influence of Total Quality-Based Human Issues On Organizational Commitment" , M.Sc. (Management) , Universidade da Beira Interior .

2012

Maria de Jesus Fradique , (2012) , "Efeitos da Liderança na Melhoria da Qualidade dos Cuidados de Enfermagem" , M.Sc. (Management of Health Units) , Universidade da Beira Interior .
Nélia Faria , (2012) , "Qualidade em Saúde e Satisfação do Utente nas Unidades de Cuidados de Saúde Primários: Efeito Mediador da Imagem" , M.Sc. (Management of Health Units) , Universidade da Beira Interior .

2011

Rosalie Ferreira , (2011) , "Implicações e influências das relações empresa fornecedores e empresa/clientes nos modelos de gestão de stocks de matérias-primas e de produtos acabados" , M.Sc. (Management) , Universidade da Beira Interior .

2010

Anabela Safrão , (2010) , "Certificação: motivações, implementação e benefícios percebidos nos Serviços: Um estudo de caso no sector hoteleiro" , M.Sc. (Marketing) , Universidade da Beira Interior .
José Machado , (2010) , "Employees’ skills, manufacturing flexibility and operational performance: A structural equation modeling applied to the automotive industry" , M.Sc. (Management) , Universidade da Beira Interior .
Marilia Lourenço , (2010) , "Ergonomia e Gestão das IPSS" , M.Sc. (Health Services Administration) , Universidade da Beira Interior .

2009

Tiago Gonçalves , (2009) , "Controlo de Gestão nas PME Portuguesas: Uma Abordagem Contingencial" , M.Sc. (Management) , Universidade da Beira Interior .

Doctoral Theses Supervision